Easy Returns & Exchanges

We hope you love your Simply Dresses purchase, but if you are not 100% satisfied we have options to get you in the perfect dress:


Refunds

Receive a refund on any qualifying item.


Exchanges

Size not quite right? Call us to exchange for a new size.


QUESTIONS & ANSWERS

  • Special Occasion dresses are delicate and require extra caution when handling. Our items are carefully inspected before they are shipped to you. If for any reason you receive an item that is less than perfect, you must let us know within 48 hours of receipt of the package.
  • All items should be returned in the same condition as when you received them. Items returned without tags, appear to have been worn, washed, altered, stained, have an odor, have pet hair or appear to have been tampered with in any way, may be subject to the return being rejected and the item returned to the customer at their expense.
  • Exchanges: Should you need a different size or color in the same style dress, please call 1-855-373-7736. Final Sale items cannot be exchanged or returned.
  • Special Orders: Special orders will be charged a 10% restocking fee. This fee will be deducted from your refund
  • In Stock Items: In stock items may be returned for a refund less applicable fees, unless otherwise noted. 
  • Shipping fees:Shipping fees are non-refundable.
  • Final Sale: All items marked final sale cannot be returned or exchanged

A RA# must be requested within 5 days of receipt of the item and the package shipped to us no more than 3 days after the RA has been issued. Packages without a RA # or outside 5 days will be denied and/or refused.

All returns are charged a $13.95 handling fee or restocking fee per item. A prepaid shipping label* is included in this fee and can be requested at time of return authorization request. You may also use your own label using any other trackable method.

*Continental US only (Does not include P.O. Box addresses). All international customers are responsible to pay any and all fees when shipping back an item. (Duties, taxes, brokerage fees, etc.)


Step 1: A RA# must be requested within 5 days of receipt of the item.


Step 2: Put product and paperwork in box.


Step 3: Write Return Authorization # on the outside of the shipping box.


Step 4: Ship to us no more than 3 days after the RA has been issued.

A RA# must be requested within 5 days of receipt of the item and the package shipped to us no more than 3 days after the RA has been issued. Packages without a RA # or outside 5 days will be denied and/or refused. You must write your RA # on the outside of the box in bold letters.

Once we receive a return, please allow up to thirty business days to process the refund.

A prepaid shipping label request can be made during the RA request process or you can provide your own label using any other trackable method. All international customers are responsible to pay any and all fees when shipping back an item. (Duties, taxes, brokerage fees, etc.)

If you need to exchange your purchase, we are happy to help! Please contact us via phone at (1-855-373-7736) or chat, and we can offer you alternate options. Final Sale items cannot be exchanged or returned.

Exchange option is not available if you purchased using Afterpay.

All international customers are responsible to pay any and all fees when shipping back an item (duties, taxes, brokerage fees, etc.)

We do not offer exchanges for international customers.

A RA# must be requested within 5 days of receipt of the item and the package shipped to us no more than 3 days after the RA has been issued. Packages without a RA # or outside 5 days will be denied and/or refused. You must write your RA # on the outside of the box in bold letters.


Dress Return:
Occasion Brands
c/o Bergen Logistics
5903 West Side Ave
North Bergen, NJ 07047


Shoe/Accessory Returns:
Occasion Brands
105 Sleepy Hollow Dr
Middletown, DE 19709