- Customer Service
- Contact Us
- Terms & Conditions
- About Us
- Our Story
Simply Dresses Terms and Conditions
** Once your order is placed, you cannot change, alter, or cancel your order in any way. In the event an item in your order is not available you will be offered alternatives or the option to receive a full refund for the item to the original payment method. **
** Special Occasion dresses are delicate and require extra caution when handling. Our items are carefully inspected before they are shipped to you. If for any reason you receive an item that is less than perfect, you must let us know within 48 hours of receipt of the package.
** All items should be returned in the same condition as when you received them. Items returned without tags, appear to have been worn, washed, altered, stained, have an odor, have pet hair or appear to have been tampered with in any way, may be subject to the return being rejected and the item returned to the customer at their expense.
** If for any reason you are not completely satisfied with your purchase you may return your merchandise for a store credit less applicable fees. We do not issue refunds. Final Sales items cannot be returned or exchanged. Shipping fees are non-refundable.
** We have no control and accept no responsibility for the sizing you select for your merchandise. Please check the provided size chart to ensure correct sizing.
Returns & Exchanges (The exchange process is currently not available.)
Click here to request a return authorization number. A RA# must be requested and the package shipped within 10 days of receipt of the item. Packages without a RA # or outside 10 days will be denied and/or refused.
- Place your item and the original packing slip back in the bag or box. Clearly write your return authorization number on the outside of the package.
- Returns without tags or that appear to have been worn, washed, altered, stained, have pet hair, or appear to have been tampered with in any way will not be accepted.
- Once your return is received and inspected, you’ll receive an email notification that your store credit has been processed to original payment method. Shipping fees are non-refundable.
Once we receive your package, it can take up to ten business days to process your store credit.
If you need to exchange items that are time sensitive due to an upcoming event, be sure to let us know and we will do our best to expedite the process!!. (The exchange process is currently not available.)
Final Sale items cannot be returned or exchanged.
For questions, please email us at email@example.com.
All returns are charged a handling fee per order. The handling fee is $8.95. A prepaid shipping label* is included in this fee and can be requested at time of return authorization request. You may also use your own label using any other trackable method.
*Continental US only. All international customers are responsible to pay any and all fees when shipping back an item. (Duties, taxes, brokerage fees, etc.)
Final sale items cannot be returned or exchanged. All sales are final.
International Shipping Policies:
You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Custom and import duties are not included in our shipping charges. Customs policies vary widely from country to country; you should contact your local customs office for further information before you place your order. Additionally, when ordering from SimplyDresses.com you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Simplydresses.com reserves the right to approve which countries it will ship to and in the event a country is not approved, the buyer will receive a full refund.
On international shipments, delays may occur that are beyond our control caused by such factors as weather, language barriers, duties, taxes, import restrictions and custom services.
If duties are not paid upon entry to the destination country, or the merchandise is refused, the product will be abandoned in the destination country and the customer will be responsible for 100% of the product cost and shipping. The customer will not receive any type of refund for abandoned products.
Order Changes and Cancellations
Once your order is placed, you cannot change, alter, or cancel your order in any way. In the event an item in your order is not available you will be offered alternatives and the option to receive a full refund to the original payment method.
SimplyDresses.com has made every effort to display accurately the products featured on the Site. However, the colors we use and the capabilities of your computer monitor will affect the colors you see on your screen. Simply Dresses cannot guarantee that your computer monitor will accurately display color, texture, or any merchandise details.
Simply Dresses is not responsible for errors made in selecting a dress size and cannot guarantee a dress will fit. It is the sole responsibility of the shopper to use a tape measure to take their measurements properly and then select the size that best fits them based on the size chart for the particular item purchased. Simply Dresses reserves the right to change sizes available and the size charts at any time.
In order to keep the site current with our latest fashion ideas, Simply Dresses frequently changes the merchandise offered. This means that we cannot guarantee that an item displayed on a previous visit to the Site will still be available when you visit again. We reserve the right to make changes to the Site without prior notice. Should you be unable to locate an item you saw on a previous visit, please contact us and we will make every effort to meet your needs. Prices displayed on the Site are quoted in U.S. dollars and are valid and effective only in the United States.
Risk of Loss: Risk of loss or transfer of title to the Buyer or customer occurs when Simply Dresses delivers the merchandise ordered to a common carrier in good condition for shipment to the customer.
User Comments, Feedback, Postcards, and other submissions: We welcome your comments and feedback regarding the Site, our products and our services. All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Simply Dresses on or by the Site or otherwise disclosed, submitted or offered in connection with your use of the Site (collectively, the "Comments") shall be and remain Simply Dresses's property.
Such disclosure, submission or offer of any Comments shall constitute an assignment to Simply Dresses of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments without payment of any compensation.
Thus, Simply Dresses will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Simply Dresses is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.
You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.
You hereby grant Simply Dresses an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments (other than your name) for any purpose whatsoever.
You may use this site for legitimate shopping purposes only. You may not harm the Site in any way or otherwise use the Site in any improper manner, including, but not limited to hacking into the Site's systems, spoofing or faking e-mail headers or slowing or stopping the functionality of the Site.
In the event you register and/or purchase product, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the registration form. If you provide any information that is untrue, inaccurate, not current or incomplete, or Simply Dresses suspects, for any reason, that such information is untrue, inaccurate, not current or incomplete, Simply Dresses, in its sole discretion, has the right to not fulfill your order or suspend or terminate your account and refuse any and all current or future use of the site.
Links to other web sites and services:
The Site may include links to other Internet sites maintained by third parties ("Linked Sites"). Access to Linked Sites are provided to you solely as a convenience, and the inclusion of site links does not imply endorsement by Simply Dresses. Your access of any Linked Sites is at your own risk and by accessing them you may leave the Site. Linked sites are not under the control of Simply Dresses and we are not responsible for the contents of any Linked Sites
Disclaimer, Limitation of Liability and Indemnity:
Except as otherwise expressly provided, this site, and all contents and all products and services are provided on an as is basis.
ALL PURCHASES ARE AS IS, WHERE IS. THAT MEANS SIMPLY DRESSES HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Simply Dresses respects the intellectual property of others, and we ask our users and visitors to do the same. If you believe that your content has been copied in a way that constitutes copyright infringement, you may submit notification pursuant to the Digital Millennium Copyright Act (“DMCA”) by providing the following information in writing to the email address of the DMCA agent listed below:
- 1. A description of the copyrighted work that you believe has been infringed, including the URL or location of the original copyrighted work.
- 2. A description of the alleged infringement, including the URL or sufficient details to allow us to locate the alleged infringement.
- 3. A statement that you have a good faith belief that use of the content is not authorized by the owner, its agents or the law.
- 4. A statement that the information in your notice is accurate, and under penalty of perjury, that you are the copyright owner or are authorized to act on behalf of the copyright owner.
- 5. Your contact information including your full legal name, email address, phone number and mailing address.
- 6. Your physical or electronic signature.
New Occasion Brands LLC
298 E Main St, #714
Middletown, DE 19709
Please use email subject line: “DMCA Notice”
Limitation of Liability
Simply Dresses does not warrant that 1) the contents of this site will be accurate, reliable or free of error 2) that this site or the server that makes it available are free of viruses or other harmful components or 3) that your use of this site will be without interruption.
You use this site at your own risk.
Simply Dresses shall not be liable for damages of any kind related to your use of or inability to use the Site, even if Simply Dresses knew, or should have known, of the potential for such damages.
You agree to indemnify, defend, and hold harmless, Simply Dresses, its affiliates, parents, and their respective officers, directors, employees, agents, licensors, shareholders, representatives, and third party providers to the Site from and against all third party claims, losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of this agreement by you. Simply Dresses reserves the right to assume, at its sole expense, the exclusive defense and control of any matter subject to indemnification by you, in which event you will fully cooperate with Simply Dresses in asserting any available defenses.
Denial of Access