FREQUENTLY ASKED QUESTIONS (FAQS)
Shipping rates & times
How do I shop online?
For information on how to shop online at SimplyDresses.com, please visit our POLICIES PAGE.
What happens when I place an order online?
If you provided a valid e-mail address during the purchase process, you will receive an e-mail message shortly after you make a purchase confirming your online order, shipment method, and the total amount to be charged to your credit card. Please note that we authorize the amount of the order when you place the order to validate your credit card, your credit card is charged within 3 days of placing the order. In the event that the product availability changes after the credit card has been charged, you will receive a refund in full for the unavailable product.
Can I order by phone?
Sure! We'd be happy to take your order by phone. U.S. customers call us toll free at 1-855-373-7736, or International at 001-302-279-1072. Please check our CONTACT PAGE for current phone hours.
What is a special order?
Please CLICK HERE to read about special orders.
Do you have a catalog?
Simply Dresses does not offer a catalog. All of our styles can be viewed and ordered on our website.
What are the lengths of your dresses?
Most of our long dresses are 57" long unless otherwise specified in the size chart. Most of our short dresses are 33” long unless otherwise specified in the size chart.
What is the fabric of your dresses?
If you need further clarification on dress fabrics that are not listed in the product description on the catalog page, please CONTACT US.
Is my information secure using this site?
Do your products run true to size?
Each dress is made differently so it is best to check the size chart on the dress page that you are looking at for accurate sizing information.
How do I tell if a dress is available?
Unfortunately availability changes by the minute and we are unable to know availability on your dress until you place an order. Once your order is placed, we will either pull your dress from our inventory or a Simply Dresses employee will call the designer directly to order your dress. We will contact you ASAP to let you know when we can have this dress for you.
Where can I find the size chart?
Size charts vary for individual products and can be found by clicking "What's my size?" next to the size selection drop down menu on the product page.
Do you ship outside the US?
We can take orders for almost anywhere in the world! Please purchase all items through our website, and be sure to list your correct billing address (incorrect billing addresses may result in cancelled orders).
What are the shipping options?
Please CLICK HERE to view shipping options.
What if my billing and shipping addresses are different?
If you have entered a billing address that does not match your credit card or a different billing and shipping address your order will go through our fraud prevention department and this will cause a delay with your order being processed.
How long will it take to get my package?
Most of the time, the dress you select will ship within 1-3 business days (in stock / not including weekends) and will arrive according to your shipping selection. However, there are some exceptions. Please read the POLICIES PAGE to learn more.
What is your return policy?
Simply Dresses happily accepts returns/exchanges (the exchange process is currently not available ) for store credit with some exceptions. Final Sale items cannot be returned or exchanged. A RA# must be requested within 5 days of receipt of the item and the package shipped to us no more than 10 days after the RA has been issued. Packages without a RA # or outside 5 days will be denied and/or refused.
All returns will incur a $8.95 for the first item and $2.95 for each additional item handling fee. A prepaid shipping label* is included in this fee and can be requested at time of return authorization request. You may also use your own label using any other trackable method.
*Continental US only (Does not include P.O. Box addresses). All international customers are responsible to pay any and all fees when shipping back an item. (Duties, taxes, brokerage fees, etc.)
Shipping fees are non-refundable.
For all questions regarding returns or exchanges, please visit our RETURNS PAGE. Please be sure to read this page carefully before placing an order with Simply Dresses.
How do I contact you?
Please visit our CONTACT PAGE to see the best ways to get in touch with a Simply Dresses representative.
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, American Express, ShopPay and PayPal. You can pay via checking account using PayPal. GET MORE INFORMATION ON PAYMENT OPTIONS.