Returns (How can I exchange an item?)

If you select an exchange item when creating your return, you will receive an email once the returning item shows movement from the carrier in our system.  Exchange orders are not processed automatically when you create your return.  You must complete your exchange order through the link in the email.  You may also choose an upgraded shipping method at this time, if needed.  Exchange items are not put on hold during this process.  Once you complete the exchange order, we will begin to process the new item.