Simply Dresses Terms of Use

** Once your order is placed, you cannot change, alter, or cancel your order in any way. In the event an item in your order is not available you will be offered alternatives or the option to receive a full refund for the item to the original payment method. **

** If for any reason you are not completely satisfied with your purchase you may return your merchandise for store credit or refund. A 10% restocking fee will be applied to all returns for refunds. Sale items may be returned for Store Credit Only!

** We have no control and accept no responsibility for the sizing you select for your merchandise. Please check the provided size chart to ensure correct sizing.

Returns & Exchanges

Returns Instructions
  • Click here to request a return authorization number. You must fill out the return form within 7 days after receiving your order.
  • Place your item and the original packing slip back in the bag or box. Clearly write your return authorization number on the outside of the package.
  • You must postmark your package within 5 days of receiving your return authorization number.
  • Returns without tags or that appear to have been worn, washed, altered, stained, have pet hair, or appear to have been tampered with in any way will not be accepted.
  • Once your return is received and inspected, you’ll receive an email notification that your refund or store credit has been processed to original payment method.
Please Note:

It can take 5-10 business days to process your refund/store credit once we receive your return.
If you need to exchange items that are time sensitive due to an upcoming event, be sure let us know and we will do our best to expedite the process !!
Sale items may be returned for Store Credit Only!

Refunds

We offer refunds on all products unless the product is marked “store credit only” or “sale”. All returns for refunds are subject to a 10% restocking fee. Restocking fees are deducted from your final refund amount.

Store Credit

We offer store credit on all products equal to the total amount of the returned item. Store credit is considered a payment method and is valid for five years after the issue date. Store credit cannot be used towards shipping costs.

Sale

Sale items may be returned for Store Credit Only!

Shipping

Simply Dresses offers pre-paid shipping labels. Using a shipping label will result in a shipping fee of $8 to be deducted from your final return amount.

*Return shipping labels are for U. S. customers only

All international customers are responsible to pay any and all fees when shipping an item back. (Duties, taxes, brokerage fees etc)

For questions, please email us at returns@promgirl.com.

International Shipping Policies:

You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Custom and import duties are not included in our shipping charges.Customs policies vary widely from country to country; you should contact your local customs office for further information before you place your order. Additionally, when ordering from SimplyDresses.com you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Simplydresses.com reserves the right to approve which countries it will ship to and in the event a country is not approved, the buyer will receive a full refund.

On international shipments, delays may occur that are beyond our control caused by such factors as weather, language barriers, duties, taxes, import restrictions and custom services.

If duties are not paid by on entry to destination country, or the merchandise is refused, the product will be abandoned in the destination country and the customer will be responsible for 100% of the product cost and shipping. The customer will not receive any type of refund or credit for abandoned products.

Order Changes and Cancellations

Once your order is placed, you cannot change, alter, or cancel your order in any way. In the event an item in your order is not available you will be offered alternatives and the option to receive a full refund to the original payment method.

Product Availability

SimplyDresses.com has made every effort to display accurately the products featured on the Site. However, the colors we use and the capabilities of your computer monitor will affect the colors you see on your screen. Simply Dresses cannot guarantee that your computer monitor will accurately display color, texture, or any merchandise details.

Simply Dresses is not responsible for errors made in selecting a dress size and cannot guarantee a dress will fit. It is the sole responsibility of the shopper to use a tape measure to take their measurements properly and then select the size that best fits them based on the size chart for the particular item purchased. Simply Dresses reserves the right to change sizes available and the size charts at any time.

Site Changes

In order to keep the site current with our latest fashion ideas, Simply Dresses frequently changes the merchandise offered. This means that we cannot guarantee that an item displayed on a previous visit to the Site will still be available when you visit again. We reserve the right to make changes to the Site without prior notice. Should you be unable to locate an item you saw on a previous visit, please contact us and we will make every effort to meet your needs. Prices displayed on the Site are quoted in U.S. dollars and are valid and effective only in the United States.

Risk of Loss: Risk of loss or transfer of title to the Buyer or customer occurs when Simply Dresses delivers the merchandise ordered to a common carrier in good condition for shipment to the customer.

User Comments, Feedback, Postcards, and other submissions: We welcome your comments and feedback regarding the Site, our products and our services. All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Simply Dresses on or by the Site or otherwise disclosed, submitted or offered in connection with your use of the Site (collectively, the "Comments") shall be and remain Simply Dresses's property.

Such disclosure, submission or offer of any Comments shall constitute an assignment to Simply Dresses of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments without payment of any compensation.

Thus, Simply Dresses will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Simply Dresses is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.

You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.

You hereby grant Simply Dresses an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments (other than your name) for any purpose whatsoever.

Acceptable Uses:
You may use this site for legitimate shopping purposes only. You may not harm the Site in any way or otherwise use the Site in any improper manner, including, but not limited to hacking into the Site's systems, spoofing or faking e-mail headers or slowing or stopping the functionality of the Site.

In the event you register and/or purchase product, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the registration form. If you provide any information that is untrue, inaccurate, not current or incomplete, or Simply Dresses suspects, for any reason, that such information is untrue, inaccurate, not current or incomplete, Simply Dresses, in its sole discretion, has the right to not fulfill your order or suspend or terminate your account and refuse any and all current or future use of the site.

Links to other web sites and services:
The Site may include links to other Internet sites maintained by third parties ("Linked Sites"). Access to Linked Sites are provided to you solely as a convenience, and the inclusion of site links does not imply endorsement by Simply Dresses. Your access of any Linked Sites is at your own risk and by accessing them you may leave the Site. Linked sites are not under the control of Simply Dresses and we are not responsible for the contents of any Linked Sites

Disclaimer, Limitation of Liability and Indemnity:
Except as otherwise expressly provided, this site, and all contents and all products and services are provided on an as is basis.

ALL PURCHASES ARE AS IS, WHERE IS. THAT MEANS SIMPLY DRESSES HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Limitation of Liability

Simply Dresses does not warrant that 1) the contents of this site will be accurate, reliable or free of error 2) that this site or the server that makes it available are free of viruses or other harmful components or 3) that your use of this site will be without interruption.

You use this site at your own risk.

Simply Dresses nor its affiliated or related entities or it vendors or content providers shall be liable to any person or entity for any direct or indirect loss, damage (whether actual, consequential, punitive, special or otherwise) injury, claim or liability of an kind or character whatsoever based upon or resulting from your use or inability to use the Site or any information or materials provided on the Site. Simply Dresses is not liable for any defamatory, offensive or illegal conduct of any user. If you are dissatisfied with the Site or any materials on the site, or any of Simply Dresses' Terms of Use, your sole and exclusive remedy is to stop using this site.

Simpy Dresses shall not be liable for damages of any kind related to your use of or inability to use the Site, even if Simply Dresses knew, or should have known, of the potential for such damages.

Indemnification

You agree to indemnify, defend, and hold harmless, Simply Dresses, its affiliates, parents, and their respective officers, directors, employees, agents, licensors, shareholders, representatives, and third party providers to the Site from and against all third party claims, losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of this agreement by you. Simply Dresses reserves the right to assume, at its sole expense, the exclusive defense and control of any matter subject to indemnification by you, in which event you will fully cooperate with Simpy Dresses in asserting any available defenses.

Denial of Access

These Terms of Use constitute an agreement that is effective unless and until terminated by Simply Dresses. If in Simply Dresses' sole discretion you fail to comply with any term or provision of this agreement, Simply Dresses may deny you access to the Site. In the event of denial of access by Simply Dresses, you are no longer authorized to access the Site, and the restrictions imposed upon you with respect to material copied or downloaded, and the disclaimers and limitations of liabilities set forth in these Terms of Use, shall continue in force. These Terms of Use constitute the entire agreement between you and Simply Dresses relating to the subject matter addressed herein.

Privacy Policy

SimplyDresses.com respects your privacy! However, we do collect customer information in an effort to improve your shopping experience. We recognize we must maintain and use customer information responsibly.

What personally identifiable information is collected and how is it used?

We ask users to register on SimplyDresses.com in order to make a purchase, receive SimplyDresses.com's monthly mailings or access the site's message board. The following information is required for registration: first and last name, E-mail address, and password.

When you make a purchase, we require that you also provide your shipping and billing address, phone number and credit card information (if paying by credit card). This information is stored in a secured database, only accessible to employees with access rights to this information. Simply Dresses.com makes every effort to protect your online order information using Secure Sockets Layer (SSL) technology. (Details are provided in the next section.)

Additionally, SimplyDresses.com logs your Internet Protocol Address (IP). An IP address is a number that is automatically assigned to your PC every time you browse the Internet. Information from IP addresses is used for system administration, to examine overall traffic trends, troubleshooting, etc. This information is used only in the aggregate form. IP addresses are not linked to any personally identifiable information, meaning the user session is tracked but the user is anonymous.

How secure is transaction information?
Your information is secure with SimplyDresses.com! Protecting your order information is a priority. SimplyDresses.com makes every effort to protect your online order information using Secure Sockets Layer (SSL) technology.

SSL encrypts your order information to avoid the decoding of that information by anyone other than SimplyDresses.com. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https".

Some versions of firewalls don't permit communication through secure servers. In that case, you will be unable to connect to the server (and you won't have to worry about placing an order through an unsecured connection).

If you cannot access a secure server for any reason, please feel free to use our offline order form available upon check out, or place your order by phone.

Cookies, what are they? How and why we use them.

Cookies are bits of electronic information that a website can transfer to your computer's hard drive to help tailor and keep records of his or her visit to the site. Cookies allow web site operators to better customize site visits to the visitor's preferences. The use of cookies is standard on the Internet and many major websites use them.

SimplyDresses.com uses cookies to identify returning registrants to the site so we can enhance your experience with a personal greeting on the homepage and provide a more convenient shopping experience. The cookie allows us to provide you with a personal mini-bag that appears on your screen and stores any items you dropped in the bag during your last visit. The site will also pre-populate shipping and billing (but not credit card) information to save time during check out. Please be assured that we do not use cookies to track information about other sites you may visit.

Although most browsers automatically accept cookies, you can usually change your browser to prevent cookies or notify you whenever you are sent a cookie. This gives you the option to decide whether or not to accept it.

Other

If any of these terms of use is unlawful, void, or for any reason unenforceable, then that term shall be deemed severable from the other terms and shall not affect the validity and enforceability of any remaining terms.

These terms of use constitute the entire agreement between Simply Dresses and you relating to the subject matter herein. Simply Dresses shall have the right to change or modify these terms of use at any time.

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