Our Policies
Return and Exchange Policy
Telephone Orders
Fax Orders
Money Orders
Delivery Times
Shipping
Low Price Guarantee
Payment Methods
Security
Privacy policy
Cookies
Return and Exchange policy
Please click here to see our full return policy.
For a return authorization, please click here.
Telephone Orders
For customers not wishing to place their order online you may email your phone number to Support@Simplydresses.com. Please include an appropriate time to contact you and your time zone or state where you are calling from. One of our service representatives will contact you to take your order information within 24 hours. Or you can call us at our toll free number 1-888-THE PROM (843-7766) or our direct/international number 1-302-279-1052 between 10 AM and 5 PM EST Monday through Friday.
Fax orders
Customers may fax their order information by printing the form linked here and faxing to 302-279-1075. We will enter your information and you will receive an email confirmation of your order.
Money Orders
Customers using money orders must fill out this form linked here and mail it with their money order. Before mailing the form, call us at 302-279-1052 for a final price quote and stock availability. Please mail all money orders to...
Simply Dresses
733 North Broad Street
Middletown DE 19709
Delivery Times
All orders of in stock merchandise placed before 9 AM EST will be shipped the same business day*. Orders placed after 9 AM EST will be shipped the following business day.
* Business days are Monday through Friday (non holiday).
Please allow 6 additional weeks for customized dresses, and 5 days for dying handbags and shoes.
Shipping
Orders of in stock merchandise placed before 9 AM EST will be shipped the same business day*. Orders placed after 9 AM EST will be shipped the following business day.
Please Note: All shipping prices are per item
Continental United States
UPS Ground - 3-7 Business Days $8.75
UPS 3 Day - 3 Business Days $17
UPS 2 Day - 2 Business Days $22
Overnight - 1 Business Day $30
APO/FPO and P.O. Boxes
Priority Mail - 5-7 Days $15
Alaska/Hawaii
2 Day - 2 Business $
Next Day - 1 Business Day $
Canada
Standard Landed UPS - 5-9 Days $50**
Expedited - 2-5 Days $75**
International***
Expedited - 2-5 Days $70
Please note: Depending on destination, chosen shipping method may be delayed.
* Business Days are Monday through Friday (non Holiday).
** CANADA CUSTOMERS ONLY - You are paying everything up front, also called a "Landed Cost." You are being charged the total cost of your entire order before it leaves the US. This total "Shipping Cost" for Canadian orders includes the shipping cost, the brokerage fee, the customs duty, and the GST. Your order will be delivered to your door and you owe nothing more.
*** All international shipments are subject to duties and taxes. Custom and import charges are not included in our shipping charges.
Low Price Guarantee
If you find a lower price on any item we carry online, we will beat it +2%. If you have already purchased the item, and find a lower price in the next 15 days, we will refund the difference plus 2%
Exceptions: Advertised price must be online and visible! Product must be available for immediate shipment in size and color ordered. This does not apply to any dress marked sale, clearance, special auction, etc. Cannot be combined with any other discount, coupon or special offer.
Payment Methods
We accept Visa, Mastercard, Discover, American Express, Money Order and Paypal. You can pay via checking account using Paypal. To pay for your order with a money order do not place your order online. Mail your money order with your order information to…
Simplydresses
733 North Broad Street
Middletown DE 19709
Please include your name, phone number, email address, shipping address, style number, size and color.
Security
Our secure software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.
Prom Girl guarantees that your shopping experience will be safe. Under the Fair Credit Billing Act your bank cannot hold you liable for more than $50 of fraudulent charges resulting from unauthorized use of your credit card. Prom Girl will cover that charge.
In the unlikely event of fraudulent use, you must notify your credit card provider in accordance with its reporting rules and procedures.
PRIVACY POLICY
Simplydresses.com respects your privacy! However, we do collect customer information in an effort to improve your shopping experience. We recognize we must maintain and use customer information responsibly.
What personally identifiable information is collected and how is it used?
We ask users to register on Simplydresses.com in order to make a purchase, receive Simplydresses.com's monthly mailings or access the site's message board. The following information is required for registration: first and last name, E-mail address, and password.
When you make a purchase, we require that you also provide your shipping and billing address, phone number and credit card information (if paying by credit card). This information is stored in a secured database, only accessible to employees with access rights to this information. Simplydresses.com makes every effort to protect your online order information using Secure Sockets Layer (SSL) technology. (Details are provided in the next section.)
Additionally, Simplydresses.com logs your Internet Protocol Address (IP). An IP address is a number that is automatically assigned to your PC every time you browse the Internet. Information from IP addresses is used for system administration, to examine overall traffic trends, troubleshooting, etc. This information is used only in the aggregate form. IP addresses are not linked to any personally identifiable information, meaning the user session is tracked but the user is anonymous.
How secure is transaction information?
Your information is secure with Simplydresses.com! Protecting your order information is a priority. Promgirl.com makes every effort to protect your online order information using Secure Sockets Layer (SSL) technology.
SSL encrypts your order information to avoid the decoding of that information by anyone other than Simplydresses.com. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https".
Some versions of firewalls don't permit communication through secure servers. In that case, you will be unable to connect to the server (and you won't have to worry about placing an order through an unsecured connection).
If you cannot access a secure server for any reason, please feel free to use our offline order form available upon check out, or place your order by phone.
Cookies, what are they? How and why we use them.
Cookies are bits of electronic information that a website can transfer to your computer's hard drive to help tailor and keep records of his or her visit to the site. Cookies allow web site operators to better customize site visits to the visitor's preferences. The use of cookies is standard on the Internet and many major websites use them.
Simplydresses.com uses cookies to identify returning registrants to the site so we can enhance your experience with a personal greeting on the homepage and provide a more convenient shopping experience. The cookie allows us to provide you with a personal mini-bag that appears on your screen and stores any items you dropped in the bag during your last visit. The site will also pre-populate shipping and billing (but not credit card) information to save time during check out. Please be assured that we do not use cookies to track information about other sites you may visit.
Although most browsers automatically accept cookies, you can usually change your browser to prevent cookies or notify you whenever you are sent a cookie. This gives you the option to decide whether or not to accept it.
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Our Web site uses a reputable third party to serve the advertisements that you see on the pages of our Web site. If you would like to know more about the information gathering practices and "opt-out" procedures of our third party ad server, please click here.