Our Policies

Return & Exchange policy

Telephone Orders

For customers not wishing to place their order online you may email your phone number to Support@Simplydresses.com. Please include an appropriate time to contact you and your time zone or state where you are calling from. One of our service representatives will contact you to take your order information within 24 hours. Or you can call us at our toll free number 1-855-373-7736 or our direct/international number 1-302-279-1052 between 8AM and 6PM EST on weekdays.

Money Orders

Customers using money orders must fill out this form linked here and mail it with their money order. Before mailing the form, call us at 302-279-1052 for a final price quote and stock availability. Please mail all money orders to...

Simply Dresses
105 Sleepy Hollow Dr. Suite C.
Middletown, DE 19709

Delivery Times

All orders of in stock merchandise placed before 9 AM EST will be shipped the same business day*. Orders placed after 9 AM EST will be shipped the following business day.

* Business days are Monday through Friday (non holiday).

Shipping

Shipping Information

Please Note: ALL SHIPPING PRICES ARE PER ITEM

We ship most orders the same day they’re placed!
  • The selected item must be marked “IN STOCK READY TO SHIP”
  • Order must be placed on Business days (Monday-Friday, non holiday)
  • Place your order before 12 noon EST and choose US Next Day Shipping
  • Place your order before 9 AM EST and choose US Ground Shipping

Other items will ship by the date listed with the specific item. The shipping date is processing day, not to be includedin the shipping length of time.

Continental U.S.

Shipping Method First Item Each Additional

UPS Ground

3-7 Business Days
First Item Free Each Additional Free

UPS 3 Day

3 Business Days
First Item $17.00 Each Additional $4.00

UPS 2 Day

2 Business Days
First Item $22.00 Each Additional $5.00

UPS Overnight

1 Business Days
First Item $30.00 Each Additional $7.00

APO / FPO

Shipping Method First Item Each Additional

Priority Mail Domestic

5-7 Business Days
First Item Free Each Additional Free

Priority Mail International

6-10 Business Days
First Item Free Each Additional Free

PO Boxes

Shipping Method First Item Each Additional

Priority Mail Domestic

5-7 Business Days
First Item $15.00 Each Additional $2.00

Priority Mail International

6-10 Business Days
First Item $35.00 Each Additional $5.00

Hawaii / Alaska / USVI

Shipping Method First Item Each Additional

2-3 Day **

2-3 Business Days
First Item $30.00 Each Additional $5.00

1-2 Day **

1-2 Business Days
First Item $40.00 Each Additional $5.00

Canada

Shipping Method First Item Each Additional

UPS Standard Landed ***

5-9 Business Days
First Item $50.00 Each Additional $10.00

Expedited ***

2-5 Business Days
First Item $75.00 Each Additional $10.00

International Shipping

Shipping Method First Item Each Additional

Expedited ****

2-7 Business Days
First Item $35.00 Each Additional $5.00
 

*        Business days are Monday-Friday, Non-holiday

**      Hawai/Alaska customers - your order maybe delayed if you live in a remote area.

***     CANADA CUSTOMERS ONLY - DOES NOT INCLUDE POST OFFICE SHIPMENTS - You are paying everything up front, also called “Landed Cost”. You are being charged the total cost of your entire order before leaves the U.S. This total “Shipping Cost” for Canadian orders includesthe shipping cost, the brokerage fee, the cutoms duty, and the GST. Your order will delivered to your door and you owe nothing more. Canada Standard Landed shipmentsonly ship on Tuesday & Thursday. Canada Expedited shipments are shipped daily.

****   All International shipments are subject to duties and taxes. Custom and import charges are not included in our shipping charges

+   All International Post Office shipments, including Canada, are subject to duties and taxes. Custom and import charges are not included in our shipping charges.

Please note: Depending on destination, chosen shipping method may be delayed.

All orders of in stock merchandise placed before 9 AM EST will be shipped the same business day*.  Orders placed after 9 AM EST will be shipped the following business day.

We at SimplyDresses.com take the security of our customers very seriously. Therefore, we have implemented fraud filters in an effort to protect our customers against any suspicious or fraudulent charges. If your order triggers a review by our fraud prevention department, we may require additional information in order to approve for processing. You will be contacted immediately in regards to this matter, and we ask that you contact us back as soon as possible to confirm your order and avoid any further delay. Any order held for verification purposes by our fraud prevention department may be delayed until needed information is received and confirmation process completed. Orders may be flagged due to incorrect/incomplete billing or shipping information, address confirmation, or return policy review.  Any delay in shipping or needed upgrade due to this verification process is the responsibility of the customer.

Order Delay

We at SimplyDresses.com take the security of our customers very seriously. Therefore, we have implemented fraud filters in an effort to protect our customers against any suspicious or fraudulent charges. If your order triggers a review by our fraud prevention department, we may require additional information in order to approve for processing. You will be contacted immediately in regards to this matter, and we ask that you contact us back as soon as possible to confirm your order and avoid any further delay. Any order held for verification purposes by our fraud prevention department may be delayed until needed information is received and confirmation process completed. Orders may be flagged due to incorrect/incomplete billing or shipping information, address confirmation, or return policy review.  Any delay in shipping or needed upgrade due to this verification process is the responsibility of the customer.

Signature Required

Any orders of $1,000 or more will require a signature at the time of delivery. If you are not available to sign for the package UPS will leave a notice of attempt to deliver. UPS will not be able to leave the package.

Low Price Guarantee

If you find a lower price on any dress we carry online, we will match it plus 2%. If you have already purchased a dress from SimplyDresses.com and find a lower price in the next 15 days of your order we will refund you the difference plus 2%.

Exceptions: Advertised price must be sold online at an Authorized U.S. Retailer! Product must be available for immediate shipment in size and color ordered. This does not apply to any dress marked sale, clearance, special auction, etc. Cannot be combined with any other discount, coupon or special offer.

Payment Methods

We accept Visa, Mastercard, Discover, American Express, Money Order, Paypal and Simplydresses Store Credit. You can pay via checking account using Paypal. To pay for your order with a money order do not place your order online. Mail your money order with your order information to...

Simply Dresses
105 Sleepy Hollow Dr. Suite C.
Middletown, DE 19709

Please include your name, phone number, email address, shipping address, style number, size and color.

*When paying by check (E-check) via PayPal please allow 6-8 business days for the E-check to clear. Once it clears your order will then be processed.

Security

Our secure software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.

Prom Girl guarantees that your shopping experience will be safe. Under the Fair Credit Billing Act your bank cannot hold you liable for more than $50 of fraudulent charges resulting from unauthorized use of your credit card. Prom Girl will cover that charge.

In the unlikely event of fraudulent use, you must notify your credit card provider in accordance with its reporting rules and procedures.

Privacy Policy

Simplydresses.com respects your privacy! However, we do collect customer information in an effort to improve your shopping experience. We recognize we must maintain and use customer information responsibly.

What personally identifiable information is collected and how is it used?

We ask users to register on Simplydresses.com in order to make a purchase, receive Simplydresses.com's monthly mailings or access the site's message board. The following information is required for registration: first and last name, E-mail address, and password.

When you make a purchase, we require that you also provide your shipping and billing address, phone number and credit card information (if paying by credit card). This information is stored in a secured database, only accessible to employees with access rights to this information. Simplydresses.com makes every effort to protect your online order information using Secure Sockets Layer (SSL) technology. (Details are provided in the next section.)

Additionally, Simplydresses.com logs your Internet Protocol Address (IP). An IP address is a number that is automatically assigned to your PC every time you browse the Internet. Information from IP addresses is used for system administration, to examine overall traffic trends, troubleshooting, etc. This information is used only in the aggregate form. IP addresses are not linked to any personally identifiable information, meaning the user session is tracked but the user is anonymous.

How secure is transaction information?

Your information is secure with Simplydresses.com! Protecting your order information is a priority. Simplydresses.com makes every effort to protect your online order information using Secure Sockets Layer (SSL) technology.

SSL encrypts your order information to avoid the decoding of that information by anyone other than Simplydresses.com. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https".

Some versions of firewalls don't permit communication through secure servers. In that case, you will be unable to connect to the server (and you won't have to worry about placing an order through an unsecured connection).

If you cannot access a secure server for any reason, please feel free to use our offline order form available upon check out, or place your order by phone.

Cookies

Cookies, what are they? How and why we use them.

Cookies are bits of electronic information that a website can transfer to your computer's hard drive to help tailor and keep records of his or her visit to the site. Cookies allow web site operators to better customize site visits to the visitor's preferences. The use of cookies is standard on the Internet and many major websites use them.

Simplydresses.com uses cookies to identify returning registrants to the site so we can enhance your experience with a personal greeting on the homepage and provide a more convenient shopping experience. The cookie allows us to provide you with a personal mini-bag that appears on your screen and stores any items you dropped in the bag during your last visit. The site will also pre-populate shipping and billing (but not credit card) information to save time during check out. Please be assured that we do not use cookies to track information about other sites you may visit.

Although most browsers automatically accept cookies, you can usually change your browser to prevent cookies or notify you whenever you are sent a cookie. This gives you the option to decide whether or not to accept it.

- Simplydresses.com uses Remarketing with Google Analytics to advertise online.

- Third-party vendors, including Google, may show Simplydresses.com ads on sites across the Internet.

- Simplydresses.com and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to your website.

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